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Artificial intelligence (AI) is a fast development area in the fields of digitization and data analysis. Not only is prepared patterns replicated, but is also learning new solutions for existing problems. This ability is called automatic learning. Artificial intelligence is able to replicate labor activities in a broader range and speed and even perform some tasks beyond the capabilities of humans. In some areas, it has the ability to learn faster than humans. AI can control physical objects, such as robots and smart machines. (Purdy & Dougherty 2016, 5).

The learning of the machine is not based only on coding, but also to mathematical algorithms. The learning of the machine consists of three processes; Analyzing the data, learning from the analyzed data that they analyze and extract conclusions from it. (Copeland 2016). Artificial intelligence can feel your environment by acquiring and processing images, sounds and speech data. An example of this is facial recognition. You can analyze and understand the information you have collected. In addition, you can take actions in the physical world, such as automatic pilot features in automatic driving cars. (Purdy & Dougherty, 10).

Artificial intelligence can also be used in services. Especially such services where there are many data can apply AI. As an example, Suomi24, a Finnish online community, is starting to moderate discussions on its platform using artificial intelligence. AI will use the learning of the machine following human moderators and how they solve problems. At this point, human moderators and artificial intelligence agree about 90 percent of which messages are against the rules. In those cases, this AI can not solve the problem, the problem is transferred to human moderators. (Aller 2017).